Contact AutoHilfe Zentrale
For all inquiries regarding road assistance in Austria, vehicle recovery information, breakdown prevention tips, or general feedback, please use the contact methods provided below. We are an online information service and advisory platform dedicated to equipping you with the knowledge needed for safer travel on Austrian roads.
General Contact Information
- Email Address:
- [email protected]
- Phone Number:
- +43 512 456 703
- Physical Address:
- Anichstraße 12, 6020 Innsbruck, Austria
Important Note: This is not an emergency service. For life-threatening situations, please call 112 immediately. For immediate roadside emergencies and vehicle recovery services within Austria, you should directly contact established national breakdown services.
Send Us an Inquiry
Please use the form below for non-urgent questions, feedback, or detailed inquiries. We aim to respond to all messages within 2-3 business days.
Complaints and Escalation Process
AutoHilfe Zentrale is committed to providing accurate and helpful information. If you have concerns about the information provided, or wish to file a formal complaint regarding our services or content, please follow the procedure outlined below.
- Initial Complaint Submission:
- All complaints should be submitted in writing via email to [email protected]. Please include "Complaint" in the subject line. Provide a clear and concise description of the issue, including relevant dates, specific content in question, and any supporting documentation.
- Acknowledgement of Receipt:
- We aim to acknowledge receipt of your complaint within 2 business days. This acknowledgement will confirm that your complaint has been received and is being reviewed.
- Investigation and Resolution:
- Our team will investigate the details of your complaint thoroughly. We aim to provide a substantive response and, if applicable, a proposed resolution within 10 business days. Complex issues may require additional time, in which case we will keep you informed of the progress.
- Escalation:
- If you are not satisfied with the initial resolution, you may request an escalation of your complaint by replying to the resolution email and clearly stating your desire for escalation. Your complaint will then be reviewed by a senior member of our team, and you will receive a final response within an additional 10 business days.
Frequently Asked Questions (FAQ)
What kind of services does AutoHilfe Zentrale provide?
AutoHilfe Zentrale is an online information and advisory platform. We specialize in providing comprehensive resources, tips, and guidance on vehicle recovery, breakdown prevention, roadside assistance options, and general preparedness for driving in Austria. We do not offer direct breakdown or recovery services ourselves.
Can you help me directly if my car breaks down right now?
No, AutoHilfe Zentrale is not an emergency response provider. If you are experiencing a breakdown or require immediate assistance, you must contact a professional breakdown service or, in life-threatening situations, emergency services via 112. We provide information to help you understand your options and prepare, but cannot dispatch help.
How quickly can I expect a response to my email inquiry?
We endeavor to respond to all non-urgent email inquiries within 2-3 business days. Our team reviews messages during standard business hours. For complaints, please refer to our dedicated complaints and escalation process above for specific timelines.
Do you offer information for specific regions within Austria?
Yes, our content is designed to cover general Austrian regulations and recommended practices for all regions, including specific considerations for mountainous areas, urban centers, and major motorways. We aim to provide information relevant to the entire Austrian road network.
Is there a cost associated with using your information services?
No, access to the information and resources provided on the AutoHilfe Zentrale website is entirely free of charge. Our mission is to offer valuable knowledge to drivers without any subscription fees or hidden costs.
How can I provide feedback or suggest new topics for your website?
We welcome feedback and suggestions! Please use the contact form above or send an email to [email protected]. Your input helps us improve our content and ensure it remains relevant and useful for the Austrian driving community.
Terms on this page
- Road Assistance:
- Services provided to motorists whose vehicles have broken down. This can include minor repairs at the roadside, towing, or arranging for transport of the vehicle and its occupants.
- Vehicle Recovery:
- The process of retrieving a vehicle that is unable to be driven, typically due to a breakdown, accident, or being stuck. This often involves towing or specialist lifting equipment.
- Roadside Assistance:
- A broad term encompassing various services designed to help drivers whose vehicles have become inoperable or unsafe to drive while on a road. This includes services like jump-starts, tire changes, fuel delivery, and towing.